Laya Healthcare Limited


Laya Healthcare is the second largest provider of private health insurance in Ireland with over half a million members.  With a dedicated & passionate team of over 450 people, our sole focus is to Look After You Always.

Customer Challenges

  • Training on how to map a process with a standardised approach. 
  • Introduce the LAYA team on how to find problems and devise solutions using the Lean Principles.

Our Solution

  • A highly interactive workshop on Process Mapping was designed to enable teams to develop, read & challenge any process.  
  • The series of 1 day workshops allowed large numbers of cross functional staff members to learn how to map a process.  
  • Using the Lean Principles, the team then learnt how to challenge the process to enable identifying opportunities for improvements.


  • These workshops have led to a saving on one process of 45minutes@day or 24days@year.

Customer Feedback:

  • "I never thought training could be so much fun"
  • "Nicola has incredible energy."
  • "Who knew process mapping could be made interesting."