Laya Healthcare is the second largest provider of private health insurance in Ireland with over half a million members. With a dedicated & passionate team of over 450 people, our sole focus is to Look After You Always.
Training on how to map a process with a standardised approach.
Introduce the LAYA team on how to find problems and devise solutions using the Lean Principles.
A highly interactive workshop on Process Mapping was designed to enable teams to develop, read & challenge any process.
The series of 1 day workshops allowed large numbers of cross functional staff members to learn how to map a process.
Using the Lean Principles, the team then learnt how to challenge the process to enable identifying opportunities for improvements.
These workshops have led to a saving on one process of 45minutes@day or 24days@year.
"I never thought training could be so much fun"
"Nicola has incredible energy."
"Who knew process mapping could be made interesting."